6th in the world for digital government

Before

Before Vision 2030, Saudi Arabia's digital government services were patchy: some ministries had portals, most did not, and there was no unified citizen experience. The UN's E-Government Development Index placed the Kingdom in the middle of the global pack.

Initiative

The Digital Government Authority (DGA), established 2021, set standards across all government entities. The result: a unified national identity (Nafath), platform consolidation (Absher, Tawakkalna, Najiz), end-to-end digitalization of high-volume services, and a mobile-first design language. Saudi Arabia allocated $6.4B specifically to digital government technology in the 2024 budget.

Outcome

By 2024, Saudi Arabia ranked 6th globally on the UN EGDI — a 25-place rise from 2018, one of the largest improvements recorded. The Kingdom is now 2nd among G20 nations for the quality and reach of its online services, and 1st in MENA for the third consecutive year.

For citizens

Public services that once required physical visits and paper trails — court filings, business registrations, property transfers, ID renewals — now resolve from a phone. Document notarization that took 5 days is closer to 47 minutes. Court cases that once took 248 days now resolve in 3 weeks.