Citizen-state transactions, digital
99%+ of routine government transactions now happen digitally
Ambitious Nation pillar2 sourcesLast verified 2026-05-18
Hero metric
Citizen transactions digital share
99%+
202599%+ of routine government transactions now happen digitally
Publishers include: Saudi Gazette · SPA
The Story
Before
Routine government interactions — registering a vehicle, paying a fine, updating an address — required in-person visits.
Initiative
DGA mandated digital-first delivery across all citizen-facing services. Backend integration via Yakeen enabled full digital workflows.
Outcome
99%+ of routine citizen-state transactions are now completed digitally. Physical visits are exceptional, not routine.
For citizens
Time saved daily. Transactions completed in minutes rather than half-days. A government that meets citizens where they already are — on their phones.
Timeline of Milestones
2025
99%+ of routine citizen transactions digital
Evidence library · 2 primary sources
Sorted by tier, newest first
6th in the world for digital government
Up 25 places — one of the biggest leaps ever recorded
6th globally
430 million government transactions, done from a phone
Passports, IDs, vehicles, visas — no queues
430M+
Perfect 100/100 on global cybersecurity
Among only 12 'Tier 1 – Role-modelling' countries worldwide
100/100
Saudi unified digital identities
28 million+ Saudis with unified digital identity
28M+
Initiative attribution: Digital Government Authority (DGA); Vision 2030 e-government strategy. Citizen benefit category: Service quality.