G20 ranking — online service quality
Saudi Arabia ranks 2nd among G20 nations for online service quality
Ambitious Nation pillar2 sourcesLast verified 2026-05-18
Hero metric
G20 online service quality rank
2nd
2024Saudi Arabia ranks 2nd among G20 nations for online service quality
Publishers include: UN · Soul of Saudi
The Story
Before
Saudi e-government services ranked poorly in international comparisons pre-2018.
Initiative
DGA coordination produced consistent service quality across ministries. Internal benchmarking against UN OSI standards.
Outcome
Saudi now ranks 2nd among G20 nations for online service quality — and 1st in MENA for the third consecutive year.
For citizens
Saudi citizens get government services that rank at the G20 quality frontier — competitive with countries that have decades of e-gov history.
Timeline of Milestones
2024
Saudi ranks 2nd in G20 online service quality
Evidence library · 2 primary sources
Sorted by tier, newest first
6th in the world for digital government
Up 25 places — one of the biggest leaps ever recorded
6th globally
430 million government transactions, done from a phone
Passports, IDs, vehicles, visas — no queues
430M+
Perfect 100/100 on global cybersecurity
Among only 12 'Tier 1 – Role-modelling' countries worldwide
100/100
Saudi unified digital identities
28 million+ Saudis with unified digital identity
28M+
Initiative attribution: Digital Government Authority (DGA); UN OSI measurement framework. Citizen benefit category: Service quality.